Our Commitment to Security

Mid America Bank (MAB) remains committed to continually strengthening security practices and protecting customer information through technology, monitoring, employee training, and regulatory compliance.

Debit Card Security

MAB issued debit cards include industry standard security features designed to help protect customers from fraud and unauthorized transactions.

  • Our debit cards use EMV chip technology and contactless tap-to-pay features to provide enhanced transaction security and reduce the risk of counterfeit card fraud.

  • We utilize real-time fraud detection services that continuously monitor debit card activity for suspicious or unusual transactions. This allows for faster identification and response to potential fraudulent activity.

Online Banking

MAB employs secure digital banking technologies to help protect customer information and online transactions.

  • Sensitive online banking activity, including TransferNow transactions, is protected through encryption technologies designed to secure customer data during transmission.

  • We use multi-factor authentication (MFA) for online banking access and internal customer database connections. MFA adds an additional layer of protection by requiring multiple forms of identity verification.

Security Policies and Internal Controls

MAB maintains comprehensive internal policies and procedures to help ensure customer information remains secure.

  • We enforce strict confidentiality standards and password strength requirements to help protect customer and bank information from unauthorized access.

  • We limit access to sensitive banking functions, including wire transfers and ACH services, is limited only to authorized personnel with approved permissions. These approved employees are required to use MFA and identity verification methods to prevent unauthorized access.

  • We backup customer and bank information is securely backed up on both daily and weekly schedules to support data protection and business continuity.

  • We perform cross reference checks to the Office of Foreign Assets Control (OFAC) and Specially Designated National (SDN) lists to help identify suspicious activity and comply with federal regulatory requirements.

  • We utilize traditional callback verification procedures for identity verification. This includes calling the beneficiary for wire transfers.

Employee Training

Security is reinforced through ongoing employee education and access management practices.

  • Employees are granted access only to the systems and resources necessary to perform their specific job responsibilities.

  • MAB employees receive training to identify and respond to potential scams and fraudulent activity, including:

    • Romance Scams

    • Elder Financial Abuse

    • Identity Theft and Account Takeover

    • Social Engineering Attempts