Security

Protecting Your Debit Card

After Hours Card Assistance

Please contact us directly if you need assistance during regular business hours at 785-594-2100. If you require immediate assistance after hours with a lost or stolen card or assistance with BillPay, please contact the appropriate number below:

  • ATM/Debit Cards: 1-800-472-3272
  • Visa Credit Cards: 1-844-386-8276
  • Online Bill Pay: 1-800-877-8021 (6AM-12AM)
How can I Limit and Control my card?

Use your mobile app to limit and control your card activity. Log in and select "Manage my cards" to...

  • Block/Unblock your card from the convenience of your phone.
    • Restrict your card from any purchase or activity.
  • Set Transaction Amount Limit
    • Block card transactions and ATM withdrawals over an amount you set.
  • Set Location Limit
    • Block card transactions outside the area you select (Online transactions excluded).
  • Set Merchant Limits
    • Block card transactions at merchant types you select.
How can I get Alerts about account activity?
  • Through your mobile app, enable Push Notifications under "Alerts"
  • SMS (text) alerts are managed through online banking on any computer internet browser. Log into your online banking and select "Manage Alerts"
    • You can create and edit any alert through "Alert Options"
    • Manage how you would like to receive your alerts via "Contact Options"
    • If you receive a SMS alert and are unsure of its origin, contact Mid America Bank for verification at Contact Us
What if I do not recognize a transaction on my account?
  • Block your card via "Manage my cards" on the mobile app.
  • Contact the merchant listed on the transaction(s). If you act quickly, merchants often have the ability to reverse the transaction for you.
  • Keep notes on any response from the merchant(s). Date of call, online chat, etc., this will help with the chargeback dispute process if that becomes necessary.
  • Contact Mid America Bank to report the transaction and order a new card.
  • If the bank is closed and you do not have the mobile app: contact the Lost or Stolen Card Service Center at 1-800-472-3272 to close the card
    • Contact Mid America Bank the next day to report the transaction and order a new card.
What if I received a call/letter from the fraud detection center, but the bank is closed?

Review the transaction(s) in question by visiting your account online.

  • If you recognize the transaction, call 1-877-253-8964 and follow the prompts to verify the transaction.
  • If you do not recognize a charge, follow the phone prompts to deny the transaction, then continue with the following steps.
    • Block your card via "Manage my cards" on the mobile app.
    • Contact the merchant listed on the transaction(s). If you act quickly, merchants often have the power to reverse the transaction for you.
    • Keep notes on any response from merchant(s) (Date of call, online chat, etc.), this may help with a chargeback dispute process if that becomes necessary.
    • Contact Mid America Bank to report the transaction and order a new card.

Protecting Your Information

What do I do if I am a victim of Identify Theft?

If you believe you may be a victim of identity theft access your National Resource for Identity Theft @ http://www.consumer.ftc.gov/features/feature-0014-identity-theft

How do I know the information you have on file about me is safe and secure?

We value your trust and we understand that handling your financial information with care is one of our most important responsibilities. Only those who need to know a customer's financial information—because they provide the accounts and services the customer might need—are authorized to have access to it.

Mid America bank operates under an information security policy designed to protect the confidentiality of our customers’ information. In addition, we have a strict code of ethics for all associates. This code requires confidential treatment of customer information. All associates with access to customer information must complete information protection training annually. Mid America Bank also maintains physical, electronic and procedural safeguards to protect against unauthorized access to customer information.

What can I do to protect my personal information?
  • Be cautious when providing personal data such as your Social Security number and bank account or credit card account information over the telephone, in person or online. Do not give out this information unless you are absolutely sure of the person with whom you are dealing.
  • Monitor bills and bank statements frequently.
  • Question suspicious emails. We will never send you an email asking for your Online ID or passcode.
  • Install anti-virus and anti-spyware programs on your home computer.
  • Do not write your personal identification number (PIN) on your ATM, credit card or debit card.
  • Keep mail secure. Do not mail bills or sensitive information from your home or from unsecured mailboxes.
How do I know that I am being contacted by Mid-America Bank?

Mid America Bank will never ask you to provide your full Social Security number, ATM or debit card PIN or any other sensitive information. If you receive an e-mail or SMS (text) message from Mid America Bank and you're not sure if it's real, do not click on any links in the e-mail or SMS.

Also try to verify any phone number that appears in a text message. If you are in doubt, call the customer service number on our Contact Us page: Contact Us