Protecting Your Information

After Hours Card Assistance

Please contact us directly if you need assistance during regular business hours at 785-594-2100. If you require immediate assistance after hours with a lost or stolen card, please contact the appropriate number below:

  • ATM/Debit Cards: 1-800-472-3272
  • Visa Credit Cards: 1-800-675-6284
  • Online Bill Pay: 1-800-877-8021 (6AM-12AM)
What is Identify Theft?

Identity theft occurs when someone uses a victim's personal information without their permission. Using the social security number, birth date and other identifying information such as address and phone number the criminal may obtain credit or credit cards from banks and retailers, steal money from the victim's existing accounts, apply for loans, and commit fraud or other crimes using the victim's name.

What do I do if I am a victim of Identify Theft?

If you believe you may be a victim of identity theft access your National Resource for Identity Theft @

How do I know the information you have on file about me is safe and secure?

We value your trust and we understand that handling your financial information with care is one of our most important responsibilities. Only those who need to know a customer's financial information—because they provide the accounts and services the customer might need—are authorized to have access to it.

Mid America bank operates under an information security policy designed to protect the confidentiality of our customers’ information. In addition, we have a strict code of ethics for all associates. This code requires confidential treatment of customer information. All associates with access to customer information must complete information protection training annually. Mid America Bank also maintains physical, electronic and procedural safeguards to protect against unauthorized access to customer information.

What can I do to protect my personal information?
  • Be cautious when providing personal data such as your Social Security number and bank account or credit card account information over the telephone, in person or online. Do not give out this information unless you are absolutely sure of the person with whom you are dealing.
  • Carry only necessary identification with you.
  • Monitor bills and bank statements frequently.
  • Receive and securely store account statements electronically.
  • Store cancelled checks, new checks and account statements in a safe place.
  • Question suspicious emails. We will never send you an email asking for your Online ID or passcode.
  • Install anti-virus and anti-spyware programs on your home computer.
  • Don't write your personal identification number (PIN) on your ATM, credit card or debit card.
  • Stand directly in front of the ATM when entering your PIN.
  • Keep mail secure. Do not mail bills or sensitive information from your home or from unsecured mailboxes.
  • Tear up or shred pre-approved credit offers, receipts (including ATM receipts) and other information that could link your name to your account numbers.
How do I recognize email fraud?

Recognizing email fraud is not always easy. The criminals who use email and online fraud to try and get your personal, financial or account information are adopting increasingly sophisticated techniques. You should approach unsolicited email containing urgent appeals for security or personal information with great caution. You should always confirm the validity of email messages that appear to come from trusted sources. Mid America Bank will never ask you provide your Social Security number, ATM or debit card PIN or any other sensitive information in response to an email. If you receive an email from Mid America Bank and you're not sure if it's real, don't click on any links in the email.

How do I recognize fraudulent text messages that appear to be from Mid America Bank?

Just as criminals try to steal from people through email fraud, they also try to steal through text message fraud. This is typically known as SMiShing—phishing that happens through SMS text messages. A criminal sends a text message intended to trick you into replying with financial or personal information or clicking on a link that will sneak a virus onto your mobile device.

Follow these tips to be on guard against SMiShing:

  • Don’t respond to a text message that requests personal or financial information.
  • Verify any phone number that appears in a text message. If you’re in doubt, call the customer service number on our Contact Us page.
  • If you receive what appears to be a fraudulent text message, we urge you to report it immediately.
  • Many carriers allow you to report spam by forwarding unsolicited text messages to 7726 (which spells SPAM). As with many other spam-reporting systems, this will help eliminate spam messages for everyone.
  • Check your credit report periodically and be sure all information is up to date and accurate. Have any fraudulent transaction deleted.
How do I recognize fraudulent phone calls that seem to be from Mid America Bank?

Criminals trying to steal from people through phone fraud is typically known as vishing —phishing that happens through a phone call. A criminal calls and poses as a legitimate bank or trusted financial service and tries to trick you into providing your financial or personal information. Often the caller notifies you of a non-existent alert or some sort of urgent matter as a way to trick you.

Unfortunately, caller ID is not always a reliable way to confirm the identity of the caller. Caller ID can be manipulated to make a call from one number appear to be from another number. Do not share any personal or financial information with anyone unless you are absolutely certain who you’re speaking with.

If you have any doubt about the legitimacy of the call, hang up immediately and call the customer service number on our Contact Us page.